Contact Us
Our main office in London functions as the core location for our customer care operations, providing support throughout the typical working week. From Monday to Friday, our team is on hand between 9:00 a.m. and 5:00 p.m. UK time to assist with any inquiries customers may have. Those who prefer speaking with someone directly can contact us by calling (385) 437-2832, where a knowledgeable representative will take the call. Each conversation is handled with patience and attention, allowing us to offer clear explanations and helpful guidance tailored to your situation. Whether you are checking on an existing order, trying to understand a particular product feature, or deciding which item best suits your needs, our staff works to ensure that every interaction feels welcoming, professional, and genuinely supportive. We understand that reliable and courteous service is important to our customers, and we strive to uphold that standard consistently.
For individuals who find written communication more suitable, we provide multiple channels designed to make reaching out both simple and flexible. One convenient method is to use the contact form located on our website. This option allows you to describe your question or concern in detail, making it especially useful for messages that require additional explanation or for those who want to contact us outside regular office hours. Another way to connect with us is by sending an email to jellycatofficial@outlook.com. Incoming messages are monitored frequently, and our team aims to deliver responses that are timely, thoughtful, and informative. Whether your inquiry relates to product details, purchasing assistance, or upcoming releases, our written communication options allow you to get in touch at any time and receive a considerate, well-prepared reply.
If you prefer a more traditional approach, you are welcome to write to us by post. Letters may be mailed to Jellycats Ltd, Westworks Building, 195 Wood Lane, London, W12 7FQ. Many customers choose this method to share more personal feedback, express enthusiasm for their favourite designs, or offer suggestions regarding how we can enhance our services or collections. Every letter is read and appreciated, as we value the insights and perspectives shared with us. Whether you are sending compliments, thoughtful observations, or constructive ideas, we are grateful for the effort it takes to write and send a physical message, and we consider it an important part of maintaining a genuine relationship with our community.
Inquiries specifically related to privacy matters, data handling, or how personal information is managed can be addressed to the same postal location, directed to our Legal Department. Our legal team treats these questions with seriousness, providing explanation and transparency about how customer data is used and protected. We recognise that data security is a vital concern for customers, and we are committed to demonstrating responsible and open practices in every area of compliance.
Creators, influencers, and members of the media who are interested in exploring possible collaborations are invited to contact our public relations team at jellycatofficial@outlook.com. Including an electronic press kit, as well as information about your audience size and engagement, allows us to review proposals more effectively. We evaluate collaboration requests thoroughly to ensure that any partnership reflects our brand’s values, tone, and playful spirit. Our goal is to establish meaningful, creative relationships that feel authentic and resonate with audiences who appreciate the world of Jellycats.
Across all communication channels, our priority is to maintain an open, respectful, and responsive line of contact. Whether you choose to call, send an email, complete an online form, or reach out by post, we are dedicated to offering clear answers and thoughtful assistance. We see every question, suggestion, and message of appreciation as a valuable contribution to the growth of our community. Through attentive communication and a sincere desire to support our customers, we continue to build strong connections with individuals around the world who share a love for our products and the joyful experiences they inspire.