Privacy Policy

Jellycats places great importance on safeguarding the personal details you share with us, whether you are browsing our website, completing a purchase, or interacting with any of our services. We recognize that providing personal information requires trust, and we work diligently to ensure that such trust is well-founded. Any details you provide—such as your name, postal address, email, telephone number, or other identifying information—are handled with care, accuracy, and a commitment to confidentiality. Our aim is to create an environment where customers feel secure and respected by maintaining transparent and dependable data practices. To support this commitment, we have developed a comprehensive privacy framework that explains how information is collected, stored, used, and protected across all touchpoints, whether online or through in-person engagement.

Responsibility for managing personal information rests with Jellycats Limited and the wider Jellycats Group, which includes subsidiaries operating under the same corporate umbrella. This Privacy Notice extends across every platform where our services are made available, from websites and digital applications to in-store interactions and customer service communications. It applies to individuals in all locations, acknowledging the international nature of our audience. Under both UK and EU data protection laws, Jellycats Limited and Jellycats Inc. serve as data controllers. This means they are responsible for determining the purposes for which personal information is used and the methods applied during its handling.

The purpose of this notice is to offer a clear explanation of the types of information we gather and the reasons we collect it. Jellycats Limited is registered with the UK Information Commissioner’s Office under registration number ZA003379. Individuals seeking clarification, additional information, or insight into how their data is processed are welcome to contact us by writing to our office at Westworks Building, 195 Wood Lane, London, W12 7FQ. For matters requiring the attention of our Data Protection Officer, correspondence may be directed to Heward Mills Ltd., located at 77 Farringdon Road, London, EC1M 3JU. They may also be reached by calling (385) 437-2832 or emailing officialjellycats@gmail.com for privacy-related inquiries or concerns about personal data management.

As data protection requirements evolve, this notice may be updated to reflect changes in regulatory expectations or internal policies. If substantial revisions are made, we may notify customers by email or through announcements on our digital platforms. Still, we encourage periodic review of this notice to stay informed about how your information may be used or stored as policies and technologies develop.

The information we collect differs depending on how you interact with our services. Identity-related information may include your name, title, gender, or links to an affiliated organization. Contact information such as your email address, telephone number, and shipping or billing details may be required to process orders or facilitate communication. When purchases are made, we may process financial information, including card details or banking information, under secure protocols designed to prevent unauthorized access. We also collect behavioural data—such as browsing patterns, previous purchases, or responses to marketing communications—to enhance our services and provide a more tailored experience. Technical information, collected automatically as you interact with our platforms, may include your device type, IP address, browser settings, operating system information, and timestamps. This type of data is essential for maintaining website security, monitoring performance, and supporting platform functionality.

Other categories of information may include preferences for communication, demographic details, interests, or participation in promotional activities and events. Individuals applying for employment may provide additional information, such as work history, references, qualifications, and application-specific materials.

Information is gathered in several ways. Many details are supplied voluntarily when you create an account, place an order, fill out forms, contact customer service, or participate in surveys. Automated technologies—including cookies, analytics tools, and tracking pixels—collect data as you navigate our digital platforms. We may also receive information from trusted partners who support our operations, such as delivery providers, marketing agencies, analytics firms, and publicly available sources like social media profiles or directories.

With this Privacy Notice, we aim to ensure that customers understand how their information is managed at every stage of their interaction with our brand. Whether you browse our site, shop with us, communicate with our team, or apply for a position, we are committed to handling your data responsibly, lawfully, and in accordance with international standards. Our goal is to provide an experience where you can engage with Jellycats confidently, knowing that your personal information is treated with the utmost respect and care.