As Manager of Jellycats’s flagship department store, she’s in charge of everything from festive footfall to bauble logistics. While Amuseables Gingerbread House and the Star Cookies twirl in the window display, and temp Ricky Rain Frog (reluctantly tinsel-clad in his Christmas Tree costume) supervises Santa’s Grotto, she’s checking rotas and issuing polite but firm reminders about break times.